POLICY
Returns
Returns must be logged within 14 days of item being delivered.*
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We are committed to help you find the correct size. Exchanges will be done within the same style and color, that you ordered.
Additional non-returnable items:
- Gift cards, Sale Items, Discount Coupons, Items purchased at Markets and Expo's.
- No refund or exchange allowed on toddler/kids shoes. This is applicable to all sizes including 22 to 35. Please make sure of the size of your child's feet before you order.
*All items that was brought at a market or expo, are eligible ONLY for exchanges at the market and expo and ONLY for the duration of the market or expo. No items will be exchanged thereafter. An original receipt will be required.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will request your banking details and an EFT will be done to your account, within a certain amount of days.
No refund or exchange allowed on toddler/kids shoes. This is applicable to all sizes including 22 to 35. Please make sure of the size of your child's feet before you order.
All items brought at a market or expo DO NOT qualify for Refunds and cannot be returned.
Exchanges (if applicable)
If you need to exchange, send us an email at info@kaalfoot.co.nz and review shipping in the policy.
No refund or exchange allowed on toddler/kids shoes. All sizes including 22 to 35. This is applicable to all sizes including 22 to 35. Please make sure of the size of your child's feet before you order.*
All items that was brought at a market or expo, are eligible ONLY for exchanges at the market and expo and ONLY for the duration of the market or expo. No items will be exchanged thereafter. An original receipt will be required.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kaalfoot.co.nz.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product for refund or exchange, send an email to: info@kaalfoot.co.nz
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. Should you request the item to be collected for a refund, the cost of return shipping will be deducted from your refund. If you return the parcel to be exchanged for another size, we will courier the exchanged item to you for free.
One exchange per order is allowed.
No refund or exchange allowed on toddler/kids shoes. This is applicable to all sizes including 22 to 35. Please make sure of the size of your child's feet before you order.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.